Shipping policy
Shipping Policy
Thank you for shopping with GracePowers. Please review our shipping policy before placing your order.
Order Processing
Orders are processed within 2–4 business days, excluding weekends and public holidays.
Processing time is separate from shipping time. During sales, launches, holidays, or periods of high order volume, processing may take longer.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Shipping Rates and Delivery Times
Available shipping options, costs, and estimated delivery times will be displayed at checkout based on your delivery address.
Delivery times are estimates and begin after your order has been processed and transferred to the shipping carrier. GracePowers cannot guarantee an exact delivery date.
Shipping delays caused by carriers, weather, holidays, customs, or other circumstances outside our control may occur.
Order Tracking
Customers are responsible for monitoring their tracking information after an order has shipped.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
GracePowers is not responsible for orders delayed, returned, or delivered incorrectly because of an incomplete or incorrect address.
Contact us immediately if you notice an address error. Address changes cannot be guaranteed after an order has been processed or shipped.
If a package is returned to GracePowers due to an incorrect address, a failed delivery attempt, or refusal of delivery, the customer may be responsible for additional shipping charges to resend the order.
Lost, Stolen, or Delivered Packages
GracePowers is not responsible for packages that are lost or stolen after the shipping carrier marks them as delivered.
If your tracking information shows “delivered” but you have not received your package, please:
- Check around your delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier directly.
- Allow up to 48 hours, as some packages may be marked delivered before arrival.
GracePowers will assist where possible, but refunds or replacements are not guaranteed for packages confirmed as delivered by the carrier.
Damaged Packages or Incorrect Orders
Please inspect your order immediately after delivery.
If your order arrives damaged or you receive the wrong item, contact GracePowers within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label.
Claims submitted after 48 hours may not be eligible for review.
International Shipping
International shipping availability, rates, and estimated delivery times will be displayed at checkout.
International customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country. These charges are not included in the product or shipping price and are nonrefundable.
GracePowers is not responsible for delays caused by customs processing.
Preorders
Items marked as preorder will ship according to the estimated timeframe listed on the product page.
When an order contains both preorder and in-stock items, the entire order may be shipped together when the preorder item becomes available.
Shipping Fees
Shipping fees are nonrefundable unless the customer received an incorrect or defective item because of an error by GracePowers.
Contact Us
For shipping questions or order assistance, please get in touch with GracePowers through the contact information listed on:
support@gracepshop.com
By placing an order with GracePowers, you acknowledge and agree to this shipping policy.