Refund and Returns Policy

Effective Date: April 25, 2026

1. OVERVIEW

At Grace Powers Shop, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the conditions outlined below.

2. RETURN ELIGIBILITY

We accept returns within 7 days of the delivery date.

To be eligible for a return:

- Items must be unworn, unused, and in original condition
- All original tags must be attached
- Items must not show signs of wear, damage, or alteration

We reserve the right to reject any return that does not meet these conditions.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return:

- Items that have been worn or used
- Items without original tags
- Any item returned after the 7-day return window

4. RETURN PROCESS

To initiate a return:

1. Contact us at info@gracepshop.com within 7 days of delivery
2. Provide your order number and reason for return
3. Wait for return instructions before shipping your item

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

5. REFUNDS

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method.
- Please allow several business days for the refund to reflect, depending on your payment provider.

Shipping fees (if any) are non-refundable.

6. EXCHANGES

We do not offer exchanges for size, color, or any other reason. Please review product descriptions and sizing carefully before placing your order.

7. DAMAGED OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at info@gracepshop.com with:

- Your order number
- Photos of the item

We will review the issue and provide a resolution where applicable.

8. LATE OR MISSING REFUNDS

If you have not received your refund:

- Check your bank account again
- Contact your payment provider, as processing times may vary
- If the issue persists, contact us at info@gracepshop.com

9. INTERNATIONAL RETURNS

For international orders:

- Customers are responsible for return shipping costs
- Any customs duties or fees are non-refundable
- Delivery times for returns may vary depending on location

10. CONTACT INFORMATION

We’re here for you

- Email: support@gracepshop.com
- Response time: 24–48 hours